Shipping & Returns
Shipping
Our orders are shipped within 1–3 business days and usually reach you within Germany within 2–5 business days.
Once your order has been handed over to the shipping service provider, you will receive a shipping confirmation including a tracking number.
Shipping costs within Germany are a flat rate of €4.99.
For orders over €100, shipping within Germany is free.
International Shipping
Delivery time for international shipments is usually 3–10 business days. Depending on the destination country and customs clearance, longer delivery times may occur in individual cases.
Important note for deliveries outside the European Union (e.g., Norway, Switzerland, Iceland, or the United Kingdom):
Import VAT, customs duties, customs clearance fees, and other country-specific import costs are not included in the purchase price or shipping costs. These fees may be levied by the responsible authorities or the shipping service provider and must be borne by the buyer.
The buyer is responsible for informing themselves about the import regulations and any applicable fees in the respective destination country before placing an order.
If the buyer refuses to accept a shipment or pay the applicable import duties and the shipment is therefore returned to us, we reserve the right to deduct all resulting costs (including shipping, return, customs, processing, and other fees) from any eligible refund.
Returns
Our return policy is 14 days from the delivery of the order.
The return must be handed over to the shipping service provider within this period at the latest. After the return period has expired, we unfortunately cannot offer a refund.
Please notify us of your return in advance by email to info@lennysvintage.de, stating your order number.
Returns from outside the European Union
Returns from countries outside the European Union are generally excluded due to customs clearance, import costs, and organizational effort.
Conditions for a return
The item must be in the same condition that you received it. Worn, damaged, or altered items may be excluded from return.
Refunds
After receiving and inspecting your return, we will notify you by email of the approval or rejection of your refund.
If a refund is issued, it will be processed within a few business days using the original payment method.
Discount promotions & partial returns
For discount promotions tied to a minimum order quantity (e.g., 3 items = 20% discount), the discount only remains valid if the conditions continue to be met after a return. If the minimum order quantity is not met due to a partial return, the retained items will be recalculated at the regular selling price. The refund amount will be the difference between the amount originally paid and the newly calculated total amount of the retained items.
Late or missing refunds
If you haven't received your refund yet, please first check your bank account and the processing time of your payment service provider.
If you still haven't received a refund, please contact us at info@lennysvintage.de.
Return shipping costs
The buyer bears the cost of return shipping.
Already paid shipping costs will not be refunded unless there is a legal obligation to do so.
We strongly recommend sending returns with tracking and, if applicable, transport insurance. We cannot be held liable for returns that do not reach us.
Return address
Lenny Jost
Liebknechtstraße 116
63303 Dreieich
Germany